Last Updated: July 29, 2026
1. Introduction
ICMA LLC ("ICMA," "we," "us," or "our"), headquartered at 1209 East Oliver Street, Baltimore, Maryland 21202, United States, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.
By using our website or contacting us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
2. Information We Collect
We may collect the following categories of personal information:
Information you provide directly: When you complete our contact form, subscribe to our newsletter, or communicate with us by email or phone, we collect your name, email address, phone number, organization name, and the content of your message.
Information collected automatically: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the site. This information is collected through standard web server logs and may be processed using analytics tools.
3. How We Use Your Information
We use the information we collect for the following purposes:
— To respond to your enquiries and provide the services you have requested
— To send you newsletters, updates, or communications where you have opted in
— To improve our website, services, and user experience
— To comply with our legal obligations
— To protect our rights and prevent fraud or misuse
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
Where applicable under data protection law (including GDPR for users in the European Economic Area), we process your personal data on the following legal bases:
— Consent — where you have given us clear consent (e.g. newsletter subscription)
— Legitimate interests — to respond to enquiries and maintain our website
— Legal obligation — where processing is necessary to comply with applicable law
5. Email Communications
When you submit our contact form or subscribe to our newsletter, we process your email through our email service provider (Brevo / Sendinblue). Your data is transmitted securely and is not shared with third parties beyond what is necessary to deliver the service. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send.
6. Cookies and Analytics
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the website.
We may use third-party analytics tools (such as Google Analytics) to collect aggregated, anonymized information about website traffic. These tools may set their own cookies in accordance with their respective privacy policies.
7. Third-Party Links
Our website may contain links to third-party websites, including our social media profiles on X (Twitter), Instagram, and Facebook. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a reasonable period to manage our correspondence. You may request deletion of your data at any time.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
— The right to access the personal information we hold about you
— The right to correct inaccurate or incomplete information
— The right to request deletion of your personal data
— The right to withdraw consent at any time (where processing is based on consent)
— The right to object to or restrict certain processing
— The right to data portability (where applicable)
To exercise any of these rights, please contact us at the details below.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
ICMA LLC
1209 East Oliver Street
Baltimore, Maryland 21202
United States
Email: icma@icma-us.com
Phone: +1 (443) 247-0008